农行睢宁县支行真情服务客户赢得首季“开门红”

Suining county branch agricultural bank after-sales service customers to win the first "good start"

On March 20, the good news coming from suining county sub-branch of agricultural bank, personal capital of the year increased by 409 million yuan, achieve in the first quarter increased deposit 141% of the plan, the county ranked first in the big four Banks, also rank highly in the agricultural bank in the city; At the same time, the distribution of financial IC card of 16458, private electronic bank customers increased by 25347 households, respectively 122% and 121% in the first quarter of work plan.

This year to the agbank deal with business much more comfortable

"Hello! Welcome again!

Year 4, a customer out of suining county lee set branch agricultural bank business hall, lobby manager stood at the door, all smiles greets him.

"To agricultural bank to handle this business more easily. When he left, the customer said that. "Early in the past to the people crowded in the hall, lines were sometimes on the boulevard, the thought of going to the bank handle affairs, the in the mind is scared straight."

In order to solve the queuing problem, HuiNing agbank mobilization office personnel supply ACTS as the service personnel and to mobilize workers to give up rest, leave, let all the window open, do people none stop business constantly, window. They at a speed of 20 days a outlets, assault has built two line self-service bank, add different machine 6 sets, etc. Established a capacious and comfortable waiting area, enabled PaiDuiJi, can solve the problem of counter crowded, relieve anxiety and improve the customer experience. Implemented flexitime system, prolong the opening time.

A few months less than agbank, service attitude to impress

"Agricultural bank's service specification" a customer approaches the counter, the clerk immediately stood up, his hands politely took the money, customer recognition.

This is HuiNing agbank is currently a scene to carry out the standardization of service import activities. They issued a teller formula "123" service: a reminder: to remind the customer to check money; Two gestures: waved a respectful guest, hands by hands; Three services - to have a meet, send it to, there is crowed. They also make the "123" formula a small tag, 1 sent to the lobby manager and teller and personnel, to know requirement by heart, form a habit.

Branches in the county, under the impetus of the service specifications become outlets will speak content of morning meeting every day every day, every day morning session gestures and practicing standard civilization terminology, especially older cabinet adjusted state of mind, change the old ideas and old habits for decades, implements a mouth for the first time, for the first time.

Agricultural bank's service, let me feel warm

"Never thought the first to come to the station to pick me up is agricultural bank"

Twelfth month 26, cold wind blows. A girl who just down the work of the coach received bank comrade to send his package, there are couplets on the Spring Festival, everyone and small tea cups.

Against the county business personnel, more than 30 out HuiNing agriculture bank established the teams, for three days at the station to meet workers, set up the information desk to introduce electronic bank transfer remittance to workers little knowledge. A lunar New Year, they issued a New Year pictures from more than 20000, 6000, vice couplets on the Spring Festival, everyone and other small gifts.

They find use in the first quarter of flying start opportunities to service clients: to carry out the corresponding test, to see who is the lending and the most and best services. And HuiNing's biggest supermarket, parkson supermarket combined, to carry out the "card is brushed on the Spring Festival, a gift" sweepstakes. In the famous "township of the hot spring" - lianyungang city DongHaiXian DaXieHui held its customers, with enjoyed financial lecture thank customers. They also form a field marketing team, carrying propaganda folding device, field marketing, small gifts when institutions such as enterprises, institutions and residential communities to send financial knowledge, personal consumption loans, online banking, mobile banking, gold investment products sell like hot cakes, such as the scene to deal with electronic banking, let people never leave home can enjoy the efficient, fast financial services.

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