农业银行绍兴稽山支行狠抓风险排查预警工作

Shaoxing kuaijishan branch of agricultural bank of vigorously promotes the risk early warning work

Has made to visit shaoxing kuaijishan subbranch of a bank of agricultural bank of corporate credit risk of customers and employees home visits as the main means screening work, solid work trying to identify the problems existing in the operation and management comprehensively, so as to prevent and reduce customer complaints, disputes, to prevent the credit risk, case against the risk and reputation risk.

One, to set up the screening system, ensure that the work in place. Has been clear about the related prevention and control of risk responsibility, governor for risk prevention and control of the first persons responsible, and will implement risk management to in charge of the President, clear perform risk management for the customer credit risk management department, comprehensive department responsibility for reputational risk management department, responsible for the guidance, supervision and inspection departments or branches reputational risk screening work, earnest, comprehensive, in-depth and meticulous, ensure that risk management normalization and institutionalization.

Second, strengthen customer visit, do risk early warning. Insist on visiting customers "normality". Seriously implement the system of regular visits, maintain daily contact with customer. After the Spring Festival go to work, the branch group director, branch, in charge of customer manager is a hard field visited corporate credit customers, timely grasp executive enterprise production resume work dynamic, equipment utilization, worker to the duty rate and enterprise annual business plan, registration field visit log "account manager".

Third, adhere to the comprehensive home visits, attention to unusual behavior. The bank 2 times a year home visits, visits on the eve of the Mid-Autumn festival and the Lantern Festival. Use at night time to rest, row level group and middle-level cadre layered door-to-door visiting family, understanding staff amateur life and hobbies, family related things, listening to and responding to the agricultural bank, to take care of staff, care staff to grow as employees unity and solidarity of a major event, the employees home visits as practical activities to strengthen the construction of corporate culture to implement. Build group, family, social supervision, "the trinity" management model, improve the staff management early warning mechanism.

4, strengthening the quality service and reputation risk prevention. Strengthen compliance consciousness, pay attention to humanized service, improve customer satisfaction. Consciously accept the masses and social supervision, each outlets set up a guest book, published reports supervision telephone eye-catching place. Attaches great importance to the lobby manager and the lobby usher, opinions, advice, to explain to the customer, timely solve, avoid complaints. Attaches great importance to the network at the same time, print and audio-visual media, public opinion, regular dynamic publishing business and work actively, multi-angle display window, promote social reputation.